Summary

Seasoned and diverse Professional with over 15 years of analytics leadership, delivering business contributions that delight customers and grow corporate share of revenue.

A highly adaptable and experienced Business Analyst who quickly and independently dives into data available from a range of applications and sources to identify opportunities and join disparate data sets, understand complex business reporting requirements, and collaborate with cross functional teams to deliver reports, dashboards, metrics, and other critical data sets.

Highlights include providing visibility to operating results, delivering and executing short and long term plans to improve cost savings and profitability, drive operational efficiency, determine root cause of anomalies, bring about business process improvements, and increase end user satisfaction. Exceptional planning and multi-tasking capabilities, delivering C Level presentation packages of business analytics. Organized, congenial and dependable leader bringing experience from the United States Marine Corps and 8 years of public service, including serving as a small town Mayor, to cross functional project teams.

8+ years experience with WordPress serving as site designer and admin to various non-profit organizations to include updates, modifications, mail lists, back-ups, SEO, social media and security.

Marine Veteran and volunteer honoring veterans by sounding Taps at memorial services

PROFESSIONAL EXPERIENCE

PONTOON SOLUTIONS (Adecco North America), Jacksonville, FL 2013-2014

Business Analyst, 2013-2014

Strategic Partner to a global software developer working extensively with Fieldglass delivering an enterprise-wide solution to address fiscal controls and Service Level Agreements.

• Developed and Deployed cost savings process generating $40M in client savings.

• Provided Account support to include ad-hoc reporting and business analytics, driving Best in Class business practices.

ADECCO NORTH AMERICA, Melville, LI 1996-2013

Reporting Analyst, 2009-2013

Designed custom reporting using multiple reporting platforms including Fieldglass and Beeline to analyze and share findings of sales, turnover and financial health with key customers.

• Delivered reporting requirements to more than 40 sales accounts ($100K-$50M).

• Designed and generated more than 70 trend, ad-hoc and dashboard reports/month.

• Drove automation of monthly reports, integrated with technology, and reduced time to deliver dashboards by 45 minutes per account.

Strategic Account Data Analyst, 2005-2009

Developed and implemented critical business solutions through information gathering, synthesis, and recommendations from end user customers.

• Implemented standardized and custom dashboard reports to enhance business intelligence to clients.

Contract Compliance Analyst, 2003-2005

Delivered operational support to large call center, including reporting and process improvement.

• Developed and Implemented customer reporting to include turnover, time to fill and cost analysis.

• Enhanced visibility of issues through root cause analysis and developed recommendations to reduce turnover by 30%.

Client Program Manager, 1998-2003

Operational lead to large global telecommunications company to include process improvement, reporting, vendor management and billing.

• Implemented Discrepancy, Cause and Corrective Action process to document root causes.

• Successfully project managed process changes due to divestiture of company.

National Quality Manager, 1996-1998

Technical developer and database liaison to billing and process improvement teams.

• Developed/implemented/enhanced internal access database in order to manage, track and report key information to client.

• Managed internal billing team, performing weekly billing audits and successfully reducing receivables by millions of dollars.

• Member of internal process improvement team that traveled to strategic accounts to provide support.

 

EDUCATION / TRAINING

Associate of Science, Business Administration

Thomas Edison State College, Trenton, New Jersey

Professional Development courses or certifications

ISO 9000 Auditor (1997)

Excel School – Online Excel & Dashboard Training Program, Chandoo.org

 

TECHNICAL SKILLS

Microsoft Office 365 (Excel, Word, PowerPoint, Outlook) Fieldglass and Beeline (Vendor Management Systems), Salesforce.com, SharePoint, Dashboard Creation, Process Improvement, Training and Documentation with Camtasia. WordPress Web Site Development

MILITARY SERVICE

United States Marine Corps

NCO (Non-Commissioned Officer) Leadership School

WORDPRESS DEVELOPMENT

8+ years experience with WordPress serving as site designer and admin to various non-profit organizations to include updates, modifications, mail lists, back-ups, SEO, social media and security.

Web sites designed include:

http://www.markparadis.com

http://www.lebanonboro4thofjulyparade.com

http://www.tapsforveterans.com

http://www.njmcl.org

http://www.paradishome.com

http://www.oceanedgeaerials.com

http://www.lebanonboro.com/scenicbyway